How quickly can you answer my question?
We answer messages and emails in the order they are received and try to respond as promptly as possible. In most cases you will hear back from us within 24 hours.
Can I change my shipping address after my order has been placed?
Once an order is placed, our team begins preparing it quickly, so it is not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to correct it before your package ships.
How long is the processing period?
Orders are processed within 5 to 10 business days after they are placed. Once your order ships, you will receive a confirmation email with your tracking number.
Will my order arrive in one package?
Depending on the size of your order, you may receive separate packages that can arrive a few days apart. This is completely normal and there is nothing to worry about.
How can I track my order?
Once your order has shipped, we will email you a tracking number. You can use it to follow your package from our warehouse to your door.
Are your beauty devices safe to use at home?
Yes. Every device we carry is chosen for quality and at-home safety, and each one comes with clear instructions for use. We always recommend reading the guidance included with your device and starting with shorter sessions as your skin adjusts.
What if my item arrives damaged or something is missing?
We are sorry if your order did not arrive in perfect condition. Please contact us at support@skinangle.com with your name and order number, and we will make it right. Our Money-Back Guarantee covers you for 30 days after delivery.
How do I contact you?
You can reach our support team any time at support@skinangle.com. We are always happy to help with product questions, orders, or anything else you need.
